Reviewshake vs Podium

Let’s see how Reviewshake compares to Podium.

Podium is a review generation and management platform that requests reviews from your customers through SMS. Both platforms offer strong features. However, from my testing, they have different focuses. Podium focuses on customer communication, whereas Reviewshake is focused on being a comprehensive reputation management platform.

Podium is ideal for local businesses with 1 to 15 locations. However, Reviewshake has a cater-to-all approach with different plans to suit any size business or agency.

Pricing

First, let’s look at pricing plans for Reviewshake and Podium. The pricing structure for each platform is quite different since they offer different features that target different users. Podium targets local businesses, and its plans start from $249 per month.

Reviewshake targets a range of businesses. It offers plans suitable for small businesses, enterprises, and agencies. Plans with Reviewshake start from as little as $31 per month.

Podium

Podium is a comprehensive CRM that focuses on growth, communication, and payments.

In terms of growth, Podium offers a simple review generation through SMS. It sends customers a text to request a review. It also offers website chat and a payment solution to make the customer experience seamless.

Podium also offers an inbox to ease communication with clients where you can manage your customer messages all in one place. It also offers video chat so you can communicate with your customers face-to-face.



Podium also offers a solution to easily collect payments from customers. You can text your customer when you’re ready to collect their payment and send them their receipt once paid.

Reviewshake

Reviewshake focuses more on review management. So if you’re looking for a platform that automatically manages, generates, analyzes, and markets reviews all in one place, Reviewshake is the perfect platform for you.

Manage Reviews

Reviewshake manages reviews from 85+ websites. Plus, its white-label feature allows you to resell its software to your clients.

It also segments your positive and negative reviews so you can pinpoint the area you need to improve on. With Reviewshake, you can also reply to reviews on Google and Facebook directly from the platform, so it’s easy to manage your reviews in one space.

Like Podium, Reviewshake also has a two-way SMS inbox that lets you easily communicate directly with customers.

Generate Reviews

Reviewshake offers a simple solution to generate text and video reviews. It automatically reminds customers who haven’t left a review yet, so you don’t need to manually text your customers to remind them.

Analyze Reviews

Reviewshake’s analytical features are a step above the rest. Reviewshake creates reports that look at your business locations or competitors side-by-side. This way, you can easily view where you’re lacking in certain locations or compare to your competitors so you can focus your energy where you really need to.



Market Reviews

With Reviewshake, you can share your best reviews automatically to your social media to help you gain new leads. Plus, you can showcase your reviews on your website landing page to immediately build trust with your customers.

Podium doesn’t offer the same level of marketing features. While it does offer text marketing campaigns, you cannot market to new leads through social media without manually sharing your reviews.

Final thoughts

In terms of review generation and management, Reviewshake surpasses Podium in a few ways. It allows you to generate text and video reviews and you can easily manage your reviews by viewing positive and negative reviews separately. Reviewshake also markets your reviews automatically and creates detailed reports.

Reviewshake reduces your workload by managing your reviews for you.