Let’s see how Reviewshake compares to Podium.
Podium is a review generation and management platform that requests reviews from your customers through SMS. Both platforms offer strong features. However, from my testing, they have different focuses. Podium focuses on customer communication, whereas Reviewshake is focused on being a comprehensive reputation management platform.
Podium is ideal for local businesses with 1 to 15 locations. However, Reviewshake has a cater-to-all approach with different plans to suit any size business or agency.
Pricing
First, let’s look at pricing plans for Reviewshake and Podium. The pricing structure for each platform is quite different since they offer different features that target different users. Podium targets local businesses, and its plans start from $249 per month.
Reviewshake targets a range of businesses. It offers plans suitable for small businesses, enterprises, and agencies. Plans with Reviewshake start from as little as $31 per month.
Podium
Podium is a comprehensive CRM that focuses on growth, communication, and payments.
In terms of growth, Podium offers a simple review generation through SMS. It sends customers a text to request a review. It also offers website chat and a payment solution to make the customer experience seamless.
Podium also offers an inbox to ease communication with clients where you can manage your customer messages all in one place. It also offers video chat so you can communicate with your customers face-to-face.
Podium also offers a solution to easily collect payments from customers. You can text your customer when you’re ready to collect their payment and send them their receipt once paid.
Reviewshake
Reviewshake focuses more on review management. So if you’re looking for a platform that automatically manages, generates, analyzes, and markets reviews all in one place, Reviewshake is the perfect platform for you.
Manage Reviews
Reviewshake manages reviews from 85+ websites. Plus, its white-label feature allows you to resell its software to your clients.
It also segments your positive and negative reviews so you can pinpoint the area you need to improve on. With Reviewshake, you can also reply to reviews on Google and Facebook directly from the platform, so it’s easy to manage your reviews in one space.
Like Podium, Reviewshake also has a two-way SMS inbox that lets you easily communicate directly with customers.
Generate Reviews
Reviewshake offers a simple solution to generate text and video reviews. It automatically reminds customers who haven’t left a review yet, so you don’t need to manually text your customers to remind them.
Analyze Reviews
Reviewshake’s analytical features are a step above the rest. Reviewshake creates reports that look at your business locations or competitors side-by-side. This way, you can easily view where you’re lacking in certain locations or compare to your competitors so you can focus your energy where you really need to.
Market Reviews
With Reviewshake, you can share your best reviews automatically to your social media to help you gain new leads. Plus, you can showcase your reviews on your website landing page to immediately build trust with your customers.
Podium doesn’t offer the same level of marketing features. While it does offer text marketing campaigns, you cannot market to new leads through social media without manually sharing your reviews.
Final thoughts
In terms of review generation and management, Reviewshake surpasses Podium in a few ways. It allows you to generate text and video reviews and you can easily manage your reviews by viewing positive and negative reviews separately. Reviewshake also markets your reviews automatically and creates detailed reports.
Reviewshake reduces your workload by managing your reviews for you.
Pros | Cons |
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In-depth tutorials to help you understand features |
A lot of tools that require learning for beginners in reputation management |
Can generate text and video reviews |
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Monitors, markets, and analyzes customer |
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Affordable plans |
Pros | Cons |
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Comprehensive CRM platform |
Few marketing and analytical tools |
Easy to communicate with customers |
Expensive plans |
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Price |
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Affordable plans |
Plans starting from $31/month | Plans starting from $249/month |
Manage reviews |
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Segment positive and negative feedback to pre-empt negative reviews |
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Multiple spaces in one account |
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Drip campaigns to automatically remind customers who haven't left a review |
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User accounts for staff access |
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Ability to respond to reviews for Google and Facebook |
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100% white label platform to sell to clients |
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White label dashboard with your own brand and custom domain |
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Inbox to let you communicate with customers via two-way SMS |
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Customisable widgets |
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Fully fledged API for programmatic management |
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Get notifications for new reviews |
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Customer complaint tracking |
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Generate reviews |
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Video reviews |
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Written reviews |
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Generates reviews from 85+ websites |
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Filter customers to re-engage those likely to return |
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Personalized sender email address and templates |
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Provide access to simple forms for customer opt-in |
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Customer timeline to give you an overview of events for each customer |
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Measure performance throughout the funnel with tracking |
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Create default campaigns to scale easily |
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Market reviews |
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Show star ratings in Google search results |
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Show off your latest reviews to your website |
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Add a review generation snippet to your email signature |
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Automatically share positive reviews to social media |
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Enable SEO-friendly rich-snippet to show stars in search results |
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Analyze reviews |
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Advanced reporting across 85+ review sites |
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Compare side-by-side to competitors |
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Create aggregate and per-location reports for large businesses |
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Track star ratings, review count, invitations and sentiment over time |
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Send scheduled white label performance reports to clients |
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Analyze reviewer clicks, click-throughs and conversions through the review funnel |
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Performance metrics |
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