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Review management software is a digital tool that helps businesses capture, manage, and leverage customer reviews from various platforms. It allows companies to systematically invite feedback, monitor reviews across the web, respond to customer concerns, and analyze sentiment to improve service. The software serves as a central hub for all customer feedback activities, enhancing a business's ability to maintain a positive online presence and improve customer satisfaction.

Start by assessing the specific needs of your business, such as the volume of reviews, the platforms where you receive feedback, and the level of analysis required. Look for software that integrates with your existing tools and offers comprehensive features like automated review requests, multi-platform monitoring, response management, and insightful analytics. Also, consider the software’s ease of use, customer support, and pricing structure to ensure it aligns with your business objectives and budget Reviewshake is known for its user-friendly interface, dedicated support team, and flexible pricing plans that can be tailored to fit various business sizes and needs, making it a solid choice for businesses looking to manage and enhance their online reputation.

Quality review management refers to the process of handling customer reviews to improve business reputation and customer satisfaction. It involves actively monitoring reviews, responding promptly and appropriately to both positive and negative feedback, and using insights obtained from reviews to make informed business decisions. A quality review management strategy ensures that customer feedback is duly acted upon for business improvement and driving increased customer engagement, trust, and loyalty. Effective customer review management also includes analyzing trends over time to identify areas for improvement and recognizing exceptional performance.

We currently work with 85+ review sites .

Yes! Outside of your plan allocation, you can optionally purchase additional email and/or SMS credits as a one-off. These do not expire.

Yes! Within each plan, you can optionally purchase additional locations.

We support SMS globally, please get in touch to inquire about your specific case.

We have a 100% satisfaction rating on our support from the past 3 months, with replies within 24 hours during week days.

A reputation management tool is a software solution designed to help businesses monitor, manage, and enhance their online presence. It aggregates feedback from numerous online sources onto a single platform where businesses can track what customers are saying about them across the web, respond to reviews, and analyze sentiments to improve their services and reputation.

Reviewshake is designed to cater to businesses of all sizes across various industries. Whether you're a small local shop, a mid-sized service provider, or a large corporation looking to streamline your online reputation management, Reviewshake offers versatile reputation management tools that integrate with over 85 review sites. Its scalable features allow you to tailor its capabilities to your specific business needs, making it an excellent choice for any business looking to enhance its online reputation.

Getting started with Reviewshake is straightforward. First, choose a plan that best suits your business needs. After signing up, you'll integrate your business with the platform by connecting it to over 85 review sites and social media platforms where your business is mentioned. Reviewshake guides you through setting up your dashboard and training on how to use reputation management tools to monitor, respond to, and analyze customer reviews effectively. Reviewshake also offers a 14-day free trial so you can get a feel for the platform and decide whether it’s the right fit for you.

Yes, Reviewshake provides comprehensive customer support to ensure you can maximize the utility of its reputation management tools. Support features include access to a dedicated team of customer service professionals who are available to assist with any questions or issues that arise. They offer support via email, live chat, and phone, ensuring that help is readily available when you need it. Also, Reviewshake provides a resource center with helpful guides, FAQs, and best practices

Yes, Reviewshake’s Agency plan offers customization options that allow you to align the appearance and feel of the platform with your company’s branding. This includes customizing dashboards, reports, and review response templates to feature your business logo, color scheme, and more. Such customization enhances the consistency of your brand's look and feel across all customer touchpoints, reinforcing your brand identity.

Improving your reputation management involves several strategic steps. Firstly, actively monitor and respond to reviews across all platforms to engage with your customers and address their concerns. Utilize Reviewshake’s analytics tools to identify trends and areas for improvement based on customer feedback. Educate your team on the importance of customer service and how it translates into online reviews. Regularly update your response strategies based on analytics to ensure they remain effective. Moreover, encourages happy customers to leave positive reviews to build a strong online presence.