Reviewshake Reviewshake

Reviewshake vs Birdeye

Let’s see how Reviewshake compares to Birdeye.

Birdeye is a huge name in the reputation management space, and for good reasons. It offers a simple solution to get and manage your customer reviews. But how does it stack up against Reviewshake?

Both platforms are pretty much neck-in-neck for managing, analyzing, and marketing reviews. However, the main differences are the prices of services and the kind of reviews they can generate. Birdeye doesn’t provide pricing information openly, so you have to inquire about getting a quote. Birdeye also doesn’t let customers leave video reviews, only text reviews.

Pricing

Birdeye is not very clear on pricing plans. It offers Standard, Professional, and Premium plans, but you need to input your business information to see how much it would cost.

I found I could sign up for a basic plan with Birdeye as a small business for $299 per month, whereas you can sign up for Reviewshake for as little as $31 per month. It seems Birdeye caters mainly to larger businesses. However, Reviewshake has affordable plans suitable for small businesses as well as plans for multinational businesses, agencies and enterprises.

Manage Reviews

Both Reviewshake and Birdeye offer strong features to allow you to manage reviews. With both platforms, you can see your reviews segmented between positive and negative, so you can see the areas your business really needs to work on.

Birdeye

You also have a two-way SMS inbox that lets you speak to customers directly to resolve issues as they happen.

Generate Reviews

Reviewshake and Birdeye offer solutions for you to get reviews from your customers. They will send review requests and have drip campaigns to follow up on customers who haven’t left a review yet.

The big difference between Reviewshake and Birdeye is that Reviewshake allows customers to leave video reviews. Having video reviews can feel much more authentic compared to text reviews, as potential customers can get a much better sense of how happy your customers are with your business.

Video Reviews

Check out our latest feature: video reviews. You can easily embed them on the landing page, and you can receive video testimonials from your customers. The recorded videos can be used for a variety of purposes: widgets, social media posts, and even ads. They represent a strong new channel for driving up conversions.

Birdeye

Sign up for Reviewshake and you will get going with video reviews in no time, together with the 80+ review platforms that we support, both for generating and managing reviews.

Analyze Reviews

Both Reviewshake and Birdeye offer good reporting features for you to analyze your reviews easily. This means you don’t need to spend hours curating data to analyze and creating reports to gain insight — this is all done for you.

You can also see your reviews side-by-side per location, as well as compare your reviews to your competitors to see where other businesses are falling behind.

Market Reviews

Reviewshake and Birdeye reputation management platforms will automatically share your positive reviews to social media so your customers can do your marketing for you.

You can also display your star ratings on Google to advertise your business to potential clients. Plus, you can show your best reviews on your website’s landing page to build the trust your potential customers have in you.

Reviewshake

Pros Cons

Easy to use

A lot of tools that require learning for beginners in reputation management

Can generate text and video reviews

Monitors, markets, and analyzes customer

Reviews

Affordable plans

Birdeye

Pros Cons

Lots of features to market reviews

Cannot generate video reviews

Good review analyzing reports

Expensive plans

Reviewshake vs Birdeye

Reviewshake Birdeye

Price

Affordable plans

Plans starting from $31/month Plan prices not provided

Manage reviews

View positive and negative feedback to pre-empt negative reviews

Included Included

Get notifications for new reviews

Included Included

User accounts for staff and/or client access

Included Included

Ability to respond to reviews for Google and Facebook

Included Included

Multiple spaces in one account

Included Included

100% white label platform to sell to clients

Included Included

Drip campaigns to remind customers to leave a review

Included Included

White label dashboard with your own brand and custom domain

Included Included

Inbox that lets you communicate with customers via two-way SMS

Included Included

Fully fledged API for programmatic management

Included Included

Generate reviews

Video reviews

Included Not included

Text reviews

Included Included

Generates reviews from 85+ websites

Included Included

Add customers from 1,300+ apps via Zapier (and API)

Included Included

Collect reviews via optimized review generation landing pages

Included Included

Provide access to simple forms for customer opt-in

Included Included

Customer timeline to give you an overview of events for each customer

Included Included

Measure performance throughout the funnel with tracking

Included Included

Filter customers to re-engage those likely to return

Included Not included

Personalized sender email address and templates

Included Included

Set per-client email and text message limits

Included Included

Create default campaigns to scale easily

Included Included

Market reviews

Automatically share positive reviews to social media

Included Included

Display your best reviews on your website

Included Included

Star ratings in Google search results

Included Included

Enable SEO-friendly rich-snippet to show stars in search results

Included Included

Add a review generation snippet to your email signature

Included Included

Analyze reviews

Advanced reporting across 85+ review sites

Included Included

Compare side-by-side to competitors

Included Included

Compare side-by-side per-location reports for large businesses

Included Included

Track star ratings, review count, invitations and sentiment over time

Included Included

Analyze reviewer clicks, click-throughs and conversions through the review funnel

Included Included

Generate custom reports by accessing data via API

Included Included

Send white label performance reports to clients

Included Included