HeadquartersCalifornia, United States
Sitejabber was founded in 2008 in San Mateo, California and describes itself as "the Yelp for websites and online businesses", and they primarily target the North American market. They are a consumer-facing review website, meaning that they help companies build trust with their consumers. Their service helps you by asking your customers to review you and verifying that the review comes from a real customer.
As part of the Sitejabber tools available, they stand out by offering unlimited review collection while most review platforms limit this based on their pricing packages. The service also states that you as a company own the reviews generated on their platform, and as other platforms of their kind, they take a strong stance against fake and fraudulent reviews.
GeographyMalaysia, Indonesia, Singapore, India & Brazil
HeadquartersKuala Lumpur, Malaysia
TrustedCompany is a review collection and management platform, similar to the likes of Trustpilot and TrustedShops. Their main differentiation is that they focus on emerging markets such as Indonesia, Brazil and India; other than this they have a very similar offering to other review platforms.
TrustedCompany was recently acquired by the French company Net Reviews, which work with large French enterprise clients like Fnac, Lacoste and Air France. Though little has been published about the acquisition, it was likely strategic in nature to bolster their presence in emerging markets.
|🏬 Review types|
|Facebook Messenger invites||✗||✗|
|Google Seller Ratings||✗||✓|
|Google Rich Snippets||✗||✓|
|Import existing reviews||✗||✗|
Sitejabber has a powerful combination of tools that help businesses with their online reviews. With a reasonably priced offering, they are a good option for companies looking for a flexible solution that doesn't get too pricey as they grow (along with a monthly contract!). With that said, their stated 48-hour resolution window for their Enterprise plan does raise questions about their response time for their lower tiers. All in all, Sitejabber does offer a very competitive solution to help companies build trust with reviews.
TrustedCompany offers a compelling review platform solution for companies based in South East Asia, India and Brazil, and has been building their brand towards consumers in these geographies for the past few years. For companies outside of these areas, there are likely more fitting review platforms which have a better brand awareness with consumers there.
We put this comparison together to help you as a business owner navigate the world of review platforms. There are so many different platforms to choose from, and this competition means that the power is in your hands.
As with most things, the devil is in the details when it comes to review sites, and we'd be happy to offer our impartial opinion if you think we could help. Just get in touch!